How to Get Your Customers Swearing by You Not at You
| Author | : | |
| Rating | : | 4.33 (869 Votes) |
| Asin | : | B003PJ7BQ4 |
| Format Type | : | |
| Number of Pages | : | 571 Pages |
| Publish Date | : | 2016-02-17 |
| Language | : | English |
DESCRIPTION:
Hits a homerun- especially on Kindle I have had the opportunity to see Nancy speak at several conferences. She hits the nail on the head each and every time. A home run. Nancy provides the audience with sound, common sense (which we all don't use) advice, not just for the phone mind you, but for all LIFE SKILLS. This book is an effective tool for those who want to improve their office/business environment, demeanor and relationships with customers, vendors, and even your mother in law! So nice to have this on K. VoteAudrey said Good Read from The Telephone Doctor. I enjoy Nancy Friedman (AKA the Telephone Doctor)'s writing and presentations, and this is a good read for those interested in "upping" their level of customer service.. Best Business Book Ever Jack Falvey Hello! Is anyone there? Nancy Friedman is the only one in the world who knows how to answer a phone and turn it into business no mater who or what is on the other end of the line.Leaking this information to the world, on how to do the things she can do is what her book does.It must be top secret because no one does any of this stuff except Nancy!All she does is be good to those who want to do business with her, Radical!Nancy is way out there on the cutting edge of saying ple
Faced with the challenge of developing effective customer service training? Not sure where to start? Whether you are a novice at the customer service game or an experienced facilitator, this book will make the development process fun and a whole lot easier. Topics include barriers to training, management involvement, content, budgets and costs, icebreakers, workbooks, role playing, lecturing, questions, problem attendees, classroom evaluations, testing and more. The book is highly readable, the suggestions are easily adapted and th