Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them
| Author | : | |
| Rating | : | 4.32 (727 Votes) |
| Asin | : | 142213749X |
| Format Type | : | paperback |
| Number of Pages | : | 256 Pages |
| Publish Date | : | 2013-12-20 |
| Language | : | English |
DESCRIPTION:
A "satellite perspective" on how to navigate through "a conversational landscape" Robert Morris As Holly Weeks explains in her introductory chapter, "This book offers a system of strategies and tactics to help us navigate the treacherous minefields we may suddenly find ourselves in when we approach and try to get through - rather than avoid - prickly conversations. Strategies are the thinking part of these conversations. Balanced strategies replace the blanking out, gut reactions, and other horrors that slip in when conversations turn tough and ordinary thinking fails. Tactics are . "helpful situational guide to tough conflicts" according to Lauren Laudato. In Holly Weeks' book "Failure to Communicate" I feel that she effectively addresses issues pertaining to how to handle a conflict situation. Everyone has been in the situation where communication breaks down and it is difficult to fix. This book successfully gives tactics that every person can use in the event of a conflict situation. I feel that this book was very organized and easy to read. It was also very beneficial whenever Holly used real life examples of communication conflicts. T. Instructive guide to constructive conversations You're leading a routine department meeting when all of a sudden you are under attack. Your first instinct is either to negotiate a withdrawal or to fight back with every weapon in your verbal arsenal. Destructive, winner-take-all word wars happen daily in conference rooms around the world, wiping out reputations, relationships and self-esteem. Communication expert Holly Weeks analyzes what goes wrong in these confrontational conversations and provides strategies you can use to converse
Holly Weeks teaches, publishes and consults on communications issues through her company, Holly Weeks Communications. Kennedy School of Government, and Visiting Pro-Seminar Lecturer in Communication and Vision Speech at the Harvard Graduate School of Education.. She is an Adjunct Lecturer in Management Leadership and Decision Sciences at Harvard University's John F
"Failure to Communicate helps you untangle yourself from the grip of emotions during heated exchanges, and clearly navigate through anger, stress, nerves and confusion." --ManagerSmarter, September 16, 2008
Your stomach's churning; you're hyperventilating -- you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in.But dodging issues, appeasing difficult people, and mishandling tough encounters all carry a high price for managers and companies -- in the form of damaged relationships, ruined careers, and intensified problems.In Failure to Communicate, Holly Weeks shows how to master the combat mentality, emotional maelstrom, and confusion that poison difficult conversations. Drawing on her many years as a consultant and coach to leaders and executives, the author explains:· Why we turn to ineffective tactics when the heat is on· How to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in· Ways to regain your balance and inject respect into stressful conversations, even when you've been confronted, infuriated, or wronged· Strategies for mitigating aggression and defensiveness, and for clearing the fog of misconceptions· How to get through the hardest conve